Accounts & billing
Plans and quotas
Each organization is on one plan. A plan sets three limits:
| Plan | Emails / month | Domains | Team members | Price |
|---|---|---|---|---|
| Free | 1,000 | 1 | 2 | $0 |
| Starter | 25,000 | 5 | 5 | $25/mo |
| Pro | 100,000 | 20 | 20 | $99/mo |
The monthly quota resets at 00:00 UTC on the first day of each month. Sandbox sends are not counted. Your current usage is under Settings → Usage and Settings → Billing in the dashboard.
When you hit a limit
Send requests return HTTP 429 with a machine-readable error code:
error | Meaning |
|---|---|
quota_exceeded | Monthly plan quota is used up. Body includes limit and used; Retry-After is set. |
daily_limit_exceeded | Your reputation tier's daily cap is reached. Body includes tier, limit. |
Retry-After is in seconds. quota_exceeded responses can also include an
upgrade_url that opens the billing page. See the
API Overview for the full error table.
A 403 with sending_restricted means your organization is on the
restricted tier; see the sending policy.
Changing plan and managing your subscription
Org admins upgrade from Settings → Billing. The same page opens the billing portal, where you update your payment method, view invoices and cancel. Only organization admins can start checkout or open the portal.
Exporting your data
Org admins can request a full export of the organization's data under Settings → Data. The export is prepared in the background, and we email you when it is ready. The download is available for 7 days, and you can request one export every 24 hours.
Deleting your account or organization
Also under Settings → Data:
- Delete organization (admins, requires your password). The deletion is scheduled for 30 days later. During that grace period all your API keys are revoked and sending is suspended. You can cancel the deletion within the grace period, but the keys stay revoked and you need to create new ones. After 30 days the organization's data is purged.
- Delete account. If you are the last admin of an organization with other members, promote another admin first. If you are the only member, your organization is scheduled for deletion on the same 30-day schedule.
An organization with an active paid subscription can't be deleted until you cancel it in the billing portal.
When data is purged we keep a one-way hash of suppressed addresses so we don't mail people who opted out. See the Privacy Policy and Terms of Service.